Privacy Policy

Privacy Policy

Last Updated: 27th May 2025

This mobile application (“App”) is developed as a public service initiative by Hon’ble MLA Dheeraj Muniraj, serving the constituency of Doddaballapura, to improve governance and streamline citizen services. Your privacy is important to us. This Privacy Policy explains how we collect, use, and safeguard your information.

1. Information We Collect
  • Personal Information: Name, phone number, address, Aadhaar number (where applicable), etc., provided during registration or application submission.
  • Device Information: Information about your device such as model, operating system, app version, and IP address for analytics and performance tracking.
  • Location Information (Optional): Used only to pinpoint complaint locations or verify local residency.
  • Uploaded Documents: When applying for government schemes or submitting complaints that require supporting documentation.
2. How We Use Your Information
  • To register and authenticate your account.
  • To process complaints and scheme applications efficiently.
  • To notify you of your complaint/application status.
  • To improve user experience and app performance.
  • To provide relevant local news and updates.
3. Data Sharing and Disclosure

We do not sell your data to third parties. Your information is only shared with:

  • Authorized Government Departments
  • Civic Authorities responsible for resolving issues or processing applications
4. Data Storage and Security

We use secure servers and follow best practices to store and protect your data. Data access is restricted to authorized personnel only.

5. User Rights
  • You have the right to access, modify, or delete your personal data.
  • You can opt-out of location tracking from your device settings.
  • You may request data deletion by contacting our support team at [Insert Support Email].
6. Children’s Privacy

This app is not intended for use by children under the age of 13. We do not knowingly collect personal data from children.

7. Policy Updates

We may update this Privacy Policy from time to time. Users will be notified of major changes through the app.

8. Contact Us

For any questions about this Privacy Policy or your personal data, contact:
Doddaballapura Constituency Digital Cell
Email: support@navadoddaballapura.com
Phone: 9916195222